Refund policy

Last updated: 19 October 2026

In short: if a scan is faulty or isn't what we described, we'll fix it, replace it or refund you. We don't give refunds for a change of mind once you've downloaded the file.

Our scans are digital downloads

When you buy a scan, you get a download link straight away. Because a downloaded file can't be "returned", the rules below are a little different from a physical shop.

Faulty or not as described

Your scan should download and open properly, and match its description on our site. If it doesn't, for example the file won't open, is incomplete, or isn't the vehicle or variant listed, email us at scanfoundry3d@gmail.com with your order details and what's wrong.

• For most problems, we'll fix the file, replace it, or refund you. We'll pick whichever sorts it out best and let you know.
• If the problem is serious (what the law calls a substantial failure, such as a file that's unusable or a completely different vehicle), you can choose a refund or a replacement.
• If we can't fix a problem within a reasonable time, you can have a refund.

These rights come from the Consumer Guarantees Act 1993. Nothing in this policy or our terms takes them away.

Change of mind

• Once you've downloaded the file, we can't offer a refund for a change of mind, for example if you no longer need it.
• If you haven't downloaded it yet, or you bought the wrong scan by mistake, email us within 7 days of purchase and we'll swap it or refund you.

We keep a record of when each order's file is downloaded, so we can check this quickly.

Missed your download?

Download links work for 24 hours. If yours has expired before you downloaded the file, just email us and we'll send a fresh link. That's not a refund situation, and there's no charge.

How refunds are paid

Refunds go back to the card you paid with, through our payment provider Stripe. They usually show up within 5–10 working days, depending on your bank.

Commissioned on-site scans

For scans we do at your location, we'll agree the price, what's included and any cancellation terms with you by email before booking.

Questions

Email scanfoundry3d@gmail.com. See also our contact page.